Frequently Asked Questions (FAQ)
Q: What happens if my sofa or box spring cannot physically fit down the basement stairs? A: Our crews are experts at finding alternative entries. If a standard box spring or sectional couch cannot clear a low basement bulkhead ceiling, we check for alternative options such as large egress windows or rear double doors. If structural disassembly is possible, we can also remove feet, cushions, and hinges to help the item pass safely.
Q: Do you charge extra fees for handling steps, stairs, or long walks down side alleys? A: No. While many corporate moving franchises tack on hidden “stair fees” or “long-carry surcharges,” our transparent hourly pricing covers all physical access constraints. You only pay for the exact active time our team spends loading and unloading your items.