Frequently Asked Questions (FAQ)
Q: Will you remove a couch from a basement or a third-floor apartment? A: Yes, absolutely. Our full-service packages are built precisely for tricky extractions. Our team is fully equipped to handle stairs and tight condo elevator corridors smoothly. Just let us know your building layout when booking.
Q: Do you take couches that have been damaged by bed bugs or mold? A: We can remove them, but for the health and safety of our crews and subsequent customers, the item must be completely wrapped in heavy plastic sheeting before our truck arrives. Please inform our team of these conditions ahead of time so we can prepare specialized handling protocols.
Q: Can you take away my old mattress at the same time? A: Yes! We love bundling single-item pickups. If you add a mattress or an old TV to your couch booking, we will waive the secondary vehicle fee and charge you a deeply discounted multi-item rate.