Frequently Asked Questions (FAQ)
Q: How do I know if my clog is in a secondary line or the main sewer line? A: If only one fixture (like your kitchen sink or shower) is backing up when used, it is a secondary line issue. If sewage backs up into your lowest basement drains when you flush a toilet or use fixtures across opposite sides of the house, it is likely a primary main sewer line problem.
Q: Why shouldn’t I use chemical drain opening products on a branch line? A: Secondary lines are small and feature sharp elbows inside your walls. When a line is fully blocked, chemical products simply sit in the standing water directly above the clog. Over time, this acidic fluid generates intense heat that can warp modern ABS plastic seams or rot out older cast-iron connections, creating costly hidden leaks inside your walls.