Frequently Asked Questions (FAQ)
Q: What qualifies for the “Curbside” discount rate? A: To get our lowest single-item rate, the item must be placed out on your driveway, front porch, lawn, garage, or back alley before our truck rolls up. This allows our crew to back up, load the item in under 5 minutes, and roll out without needing to enter your residence.
Q: Can you remove an old freezer or fridge from a tight basement? A: Yes, absolutely. Our full-service in-home option is built for exactly that. Our teams come equipped with lifting straps, heavy-duty appliance dollies, and sliders to get large appliances safely up narrow basement steps without causing property damage.
Q: Do you charge extra if my single item is exceptionally heavy, like a treadmill? A: Our upfront quotes are based on the specific item type. Because treadmills and sofa-sleepers contain heavy cast-iron components or steel mechanisms, they take a little more muscle and are priced slightly higher than a standard mattress, but your quote will always be completely locked in before we show up.